Update by user Mar 31, 2017
Dock Master apologized multiple times. The club is a good value for the money.
We've had mostly all good experiences.
This was just a very frustrating situation. Otherwise we would recommend the FBC.
Original review posted by user Mar 30, 2017
It is important that the Dock Masters provide each boat with the best positioning to Dock the Boats upon return. Tonight in Naples we had a very high wind and current and when we called to tell the Dock Master we were approaching he had us dock in the most difficult spot possible.
It took us two approaches. He even asked upon my approach if I was FBC certified. HMMMMM....maybe I should have asked him that when he missed catching our line and had us bring in the boat in the most difficult of circumstances. NOT HELPFUL!
IN ADDITION, THERE NEEDS TO BE A "COMMENT CARD" WHERE WE CAN PROVIDE THE CEO WITH FEEDBACK.
DOESN'T HE WANT IT? IT APPEARS NOT.
Product or Service Mentioned: Freedom Boat Club Membership.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I liked: Getting out on the water.
I didn't like: Way the dock masters made you dock upon return.